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As Tower Sacco, we understand that proper customer service not only win new
customers but also cultivate loyalty to the existing ones and get a competitive
edge. In this regards, we have established a customer relationship management
(C.R.M) department which has enabled us offer best-in-class customer service.
The CRM manage interactions with customers and improve customer satisfaction by handling all communications channels like phone calls, Facebook, WhatsApp, emails etc. and responding to queries and complains within the stipulated time frame.