Heraclitus said, “nothing is permanent except change”. At Tower SACCO, we have always considered the dynamics that come with change, and this is reflected in our ever-changing approaches to our customer concerns and needs. Change management is the process of planning, implementing and controlling changes in an organization so as to ensure that they are timely and effectively executed in the ever dynamic world. Today, we are witnessing a revolution in the banking industry. To ensure that we remain relevant to our esteemed customers, we continuously manage change in a multi-dynamic approach, as witnessed by our evolving services that are customer oriented.
One benefit of change management to our organization can be seen in how it has allowed us to evolve and adapt to the ever-changing business environment. At Tower Sacco, we boast of being responsive to market needs and this has ideally allowed us to improve our operational efficiency in meeting our customers’ needs. Without change management, we would have long ago become stagnant and obsolete, lose our competitive edge, and finally lose relevance in serving you. To us as an organization, change management has continuously allowed us to implement changes in a manner that resonates with our organizational culture, values, and strategic goals.
An important ingredient of change management is the planning aspect. This is our strongest pillar. As we continue to anticipate for change to occur, we have laid the essential plan that has always enabled us to shift into new phases effortlessly. Before implementing any change, we usually have an already set plan that allows us to delve into change. This helps us in assessing the desired outcomes through our already set clear plan. Identifying the resources needed and setting out a timeline for change to be implemented has always helped us to avoid risks associated with change. Change management at Tower Sacco can be summarized as illustrated below
Change Management Process
Resistance to change is a joint force that comes along with change. At Tower Sacco, we respect diversity and different perspectives in seeing things. As an entity focused on serving our customers efficiently, we have always had a way of management of resistance to change. Resistance to change can manifest in different ways such as reluctance to adopt new technologies, skepticism about the benefits that will come with new strategies and change, and the fear of job loss. To address this, Tower Sacco has a significant focus on addressing the issues that may be raised by not only our employees but also customers on issues that may affect them. We have done this by addressing the employees’ concerns and unfreezing the status quo of customers when introducing new products and services. This has helped to bring every stakeholder aboard hence reducing the risks that come with resistance to change.
In summary, as John F. Kennedy says that “Change is the law of life and those who look only to the past or present are certain to miss the future.”, change management at Tower Sacco is a critical process that has allowed us to serve you better through technology and new strategies, remain relevant in the fast-evolving market and also enhance our relations with other stakeholders. Through planning, communication, and training, we have successfully managed change, and this has been our greatest foundation in navigating through different economic and technological phases.
Compiled by: Joseph M. Waigwa